End customer experience

Meeting rising customer demands and expectations

With the rise of e-commerce, many businesses have had to transform their warehouses to handle online orders in addition to the regularly scheduled inventory shipments. This means that warehouses need more information than ever before to ensure they can meet the needs of customers.

The Challenge

Over the past 10 years, customers have developed a desire to have what they want, when they want it – even when the distribution center holding that item is across the country. Last minute orders can put high stress on warehouses, as shipping windows and cutoff times become increasingly important.

The Opportunity

With these new expectations, many companies find themselves facing tough decisions. Do you hire more workers? Increase overtime? Or do you pass the cost onto the customer themselves? Thankfully, choosing the right technology can help address these issues without putting an undue burden on the operation.

The Next Steps

A comprehensive overview of the impact shifting consumer demand has had on post-pandemic logistics.

Körber Supply Chain Benchmarking

Want to know how your customer promises compare to others? Check out the Körber Supply Chain Benchmarking practice.

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More perspectives

Select one of the perspectives below to learn more.

Agility and Resilience

Proofing the supply chain against disruption and preparing for the unexpected



Creating supply chain visibility with integrated technology solutions


End User Experience

Preparing your supply chain to meet rising customer demands and expectations


Facility Optimization

Getting the best out of your warehouse through innovative technology



Driving workforce safety, engagement and efficiency in the warehouse



Achieving sustainability goals by taking a holistic approach to warehouse operations


What's your perspective?

What's keeping you awake at night? What opportunities do you see ahead? How are you conquering supply chain complexity? We'd love to hear from you.